The Government’s COVID-19 guidelines are required for all customers to follow.
We have taken precautions to keep both our customers & our staff safe at Duo London.
Upon arrival to the venue, you will be asked to take part in a mandatory temperature check with a thermometer.
We require all customers to fill out a form with their name, email, address and mobile number. Other forms of signing into our venue can be done via scanning our NHS QR Code. We require a valid government certified photo ID to cross check with your details. Due to government guidelines, the data collected will be used for track & trace and kept on file for 21 days.
We require all customers to wear a mask whilst attending the venue and hand sanitiser will be readily available throughout the venue.
Customers are required to remain in their allocated area and no dancing in the venue. Drink orders will be taken by a member of staff or management.
We allow up to 6 people per booking at the venue.
Customers are required to let a member of staff or management know when they require a cigarette and all customers to wear a mask whilst going to the smoking area.
Customers will have access to bathrooms and require all customers to wear a mask whilst going to the bathroom, this will be monitored by a member of staff.
(Please check symptoms) 10 days before the event, please note if you have any symptoms we will be unable to take your booking however if you have already purchased a ticket / or have a reservation, we will be able to rebook you in for a future date.
Please note if you have purchased tickets for an upcoming event, and the event has to be postponed due to government lockdown, we will not be offering refunds however, we will be able to transfer your tickets to the next available date.
If these guidelines are not met to DUO London standards, management retains the right to refuse service and entry to the venue.
We don’t not accept any exemption cards from the government website unless it has a valid medical document or letter from your local GP.